Conflict Resolution

There are different steps you can take to solve your problems with other people. Some problems are simple to fix, that can only take minutes to resolve, but others can be more problematic, and take longer to solve. These set of 6 steps can work for either, you could go through them fast, if needed. Or you can take a longer look at each step.

Step 1: Cool off
Problems can not be solved when you are going through many emotions like angry and sadness, so you need to take time to cool off, and also let the other person(s) involved chill too.
Step 2:Tell the person(s) what is bothering you
You need to let the person know what is wrong, by using "I" messages it is easy to let the person know. You could say "I am very upset with you right now because you..."
Step 3:Each person aknowlege that they heard what the other said
Restate what the other person told you so they know that you have heard their side of the story.
Step 4:Take responsibility
You need to understand and accept what your part of the conflict was, and convince yourself and the other party that it will not happen again.
Step 5:Brainstorm solutions
You need to come up with a solution that both parties are okay with. You need to understand the other persons needs and wants in their resolution.
Step 6:Forgive and thank
Let the person know that you have forgiven them for their actions, and they should also admit to forgiving you. Thank the person for resolving the conflict instead of just being angry and not letting it go.


These are the 6 most important steps you can take when solving a conflict. I believe that these steps will come in handy at anytime, with any person. You could be fighthing with a relative, a friend, a coworker or even a stranger. If you use these steps the problem should be resolved and it should show you how not to start the same conflict with another person.

Source: http://www.learningpeace.com/pages/LP_04.htm
Written by Naomi Drew.